Frequently asked questions
Only for iOS and Android phones with compatible versions.
To improve the service and to know recycling habits.
Only those that are less than a month old.
You can enter the number of the receipt you find under the barcode of your purchase in the App MiCarrefour.
Right now it does not work to recycle and get rewards with ReciclaYa.
Only selected products from the Carrefour brand and from suppliers offering packaging information for their products are included. You can check the brands that participate in the program.
Each recycling action gives 2 points.
We only indicate data from cities that provide this information.
If you have not saved your user, you lose all points. You can save your user and progress in the App within the "More" section, by pressing the "Save your user and data" option. You will receive an email with a link to recover your user. If you have problems doing it you can also write to us at
Yes, you can only scan 7 receipts and sort 40 packaging items every 24 hours.
After the exchange, your balance will appear in your savings check in about 72 hours, not counting Saturdays or holidays.
You can see what you have accumulated in the Mi Carrefour app or in your Carrefour.es account.
When paying for your purchase in a cashier, present your physical or digital Carrefour Club card or your PASS card. If you want to use it in an online purchase, just enter the Savings Check number in the space provided on the payment page.
Yes, each Saving Check has an expiration indicated in the Savings Check itself. When the redemption period has ended, the accumulation that you have not spent is lost. You can check the validity of the Saving Check at any time in your Carrefour.es account and in the Mi Carrefour app.
Yes, you can spend in the same purchase the Savings Check and the discount coupons you have available.
Make sure you have a good connection and that you have authorized us to search for your location. If it still does not recognize it, go to the MiCarrefour App, copy by pressing the code you will see at the bottom of the receipt and paste it in ReciclaYa.