Frequently asked questions
The app
Only for iOS and Android phones with compatible versions.
To improve the service and to know recycling habits.
Only those that are less than a month old.
You can enter the number of the receipt you find under the barcode of your purchase in the App MiCarrefour.
Right now it does not work to recycle and get rewards with ReciclaYa.
Only selected products from the Carrefour brand and from suppliers offering packaging information for their products are included. You can check the brands that participate in the program.
Each recycling action gives 2 points.
We only indicate data from cities that provide this information.
If you have not saved your user, you lose all points. You can save your user and progress in the App within the "More" section, by pressing the "Save your user and data" option. You will receive an email with a link to recover your user. If you have problems doing it you can also write to us at
Yes, you can only scan 7 receipts and sort 40 packaging items every 24 hours.